The short version, before the details.

• Order processing1–2 business days
• Delivery estimate3–7 business days (contiguous US, ground)
• Shipping costWeight-based, calculated at checkout
• Free shippingOn products selected as free shipping, within the contiguous US
• Split shipmentsPossible — at no extra cost to you
• TrackingEmailed as soon as the label is created

Orders are verified and released to the fulfilling warehouse within 1–2 business days of payment confirmation. Orders placed after 5:00 PM ET, on weekends or on US federal holidays begin processing the next business day.

• Business days are Monday to Friday, excluding US federal holidays.
• Orders with a billing and shipping address mismatch, or flagged by our fraud checks, may be held for manual review. We will contact you at the email on the order if we need anything.
• Made-to-order, custom and drop-ship items may require additional handling time; when that applies, it is stated on the product page.

We ship with FedEx, UPS and USPS, and with regional freight carriers for oversized items. Available services and their real cost are shown at checkout for your specific address before you pay.

Alaska, Hawaii, Puerto Rico and US territories: we ship there, but ground estimates do not apply and rates are higher. The exact cost appears at checkout.

Shipping is calculated at checkout from the actual weight, dimensions and destination of your order. Rates for many items are weight-based; the weight of each item is published on its product page. To match the policies of the carriers we use, weights are rounded up to the next full pound.

• Free standard shipping applies to products selected as free shipping, shipped within the contiguous United States.
• Free shipping does not apply to Alaska, Hawaii, Puerto Rico, US territories, international destinations, oversized or freight items, or White Glove service.
• Free shipping applies per product: only the items selected as free shipping qualify, and any other items in the same order ship at the standard rate shown at checkout.
• If you return an item that shipped free, the applicable outbound shipping cost may be deducted from the refund.

We source from a large network of manufacturers, distributors and warehouses, and some items ship directly from our suppliers. As a result:

• A single order may be split into more than one shipment, arriving on different days and from different carriers.
• You will receive a separate tracking number for each package.
• Split shipments never cost you more. You are charged the shipping rate quoted once, at checkout.
• If part of your order is delayed, the rest is not held back to ship together unless you ask us to.

• When your label is created we email the tracking number to the address on the order, and post it in your account under Order History.
• Tracking can take 24–48 hours to show movement, because the carrier scans the parcel at its first facility, not at ours.
• "Label created" or "Shipping label printed" means the parcel is packed and waiting for carrier pickup — it has not left yet.
• Didn't get the email? Check your spam folder first, then contact us with your order number.

We ship to many countries worldwide. Some products, however, cannot be exported and are excluded at checkout, and a small number of destinations are not served at all.

• Duties, import taxes, VAT and brokerage fees are not included in the price or the shipping charge. They are billed to you by the carrier or your customs authority, and they are non-refundable.
• We are not responsible for parcels held, seized or returned by customs. Original shipping and any customs charges are not refunded if customs refuses entry.
• Please confirm that the product is legal to import in your country before ordering. You are the importer of record.
• Delivery estimates for international orders exclude customs clearance, which can add several weeks.

International orders may require additional verification before shipping; we will email you if so.

If a parcel is lost, stolen after delivery, or arrives damaged, we will help you resolve it. Please follow these steps so we can file a claim with the carrier:

1. Report it within 48 hours of the delivery scan (or of the expected delivery date, if the parcel never arrived).
2. Send photos of the damage, the shipping label and the outer packaging to customerservices@salestoresusa.com.
3. Keep all packaging until the claim is closed. Carriers may require an inspection or the return of the parcel.
4. We file the carrier claim and send you a replacement or a full refund, at your choice, once the claim is resolved.

Marked "Delivered" but not found? Check around the property, with neighbours, and with your building's front desk. If it is still missing after 24 hours, contact us and the carrier; we will open a theft investigation. Note that once a parcel is marked delivered, the carrier's liability ends and the theft must be claimed with them or your building.

• Check your address at checkout. Once an order is processed we usually cannot change the address, and carriers will not forward parcels.
• If a parcel is returned to us as undeliverable (wrong or incomplete address, missing apartment number, nobody available, refused), we refund the merchandise total minus the round-trip shipping cost and any carrier fees.
• Refusing a delivery is not a cancellation. It is treated as a return under the Returns & Refunds Policy, with the applicable fees.
• If the address was wrong because of an error on our side, we reship at our cost.

Oversized and heavy items (large equipment, furniture, bulky machinery) ship by LTL freight on a pallet, or by White Glove service for inside delivery.

• Freight carriers call ahead to schedule a delivery window. Someone aged 18 or over must be present to receive and sign.
• Inspect the pallet before signing. Count the pieces and look for crushing, punctures, water damage or missing strapping.
• If anything is damaged or a piece is missing, write it on the delivery receipt (e.g. "2 of 3 boxes, side crushed") and photograph it before the driver leaves. Signing a clean receipt makes the carrier claim very hard to win.
• Standard freight delivery is curbside. Liftgate, inside delivery and debris removal must be requested and quoted in advance.
• White Glove upgrades are non-refundable, because they are a service supplied by a third-party delivery company, and White Glove items are not eligible for a change-of-mind return.

Carriers do not guarantee delivery dates for severe weather, natural disasters, industrial action, customs delays, carrier capacity issues, or during peak periods such as Black Friday and December. We will keep you informed and help you chase the parcel, but these delays are not a breach of our delivery estimates and do not by themselves entitle you to cancel a shipped order.

Returns are governed by the Returns & Refunds Policy, which is the only authoritative version — where this page and that one differ, that one applies.

• Window: 30 calendar days from the confirmed delivery date (carrier tracking).
• Authorization: an RMA number is required before shipping anything back.
• Defective, incorrect or transit-damaged: no fees, and we pay the return freight.
• Change of mind: restocking and processing fees apply; the outbound freight is not refunded.
• International purchases cannot be returned.