We accept Visa, Mastercard, American Express, Discover and PayPal. The available options are shown at checkout before you pay.

Email us as soon as possible. Before the order is released to the warehouse we can usually cancel it and refund you in full. Once it has been sent to the warehouse it normally cannot be stopped, because many orders are fulfilled directly by the supplier, and it then follows the normal returns process including any applicable fees. Custom and built-to-order items cannot be cancelled once production has started.

Sales tax is calculated at checkout according to the tax rules that apply to the delivery address. The exact amount is shown before you complete the purchase.

No. You can check out as a guest. Creating an account makes it easier to track orders, request an RMA and reorder, but it is not required.

Yes. We serve businesses as well as consumers. For volume pricing, freight quotes or a purchase order arrangement, contact sales@salestoresusa.com with the items, quantities and delivery address.

Orders are released to the warehouse within 1–2 business days. Ground delivery to the contiguous United States then takes about 3–7 business days, so a typical order arrives within roughly one week. Delivery estimates come from the carrier and are counted from dispatch, not from the moment you order.

Shipping is calculated at checkout from the actual weight, dimensions and destination, and the exact cost is shown before you pay. Standard shipping is free on products selected as free shipping within the contiguous United States. Free shipping does not apply to Alaska, Hawaii, Puerto Rico, US territories, international destinations, oversized freight items or White Glove service.

We source from many manufacturers, distributors and warehouses, and some items ship directly from our suppliers. A single order can therefore be split into more than one shipment with its own tracking number, arriving on different days and sometimes with different carriers. Split shipments never cost you more — you are charged the shipping rate quoted once at checkout.

Usually not. Tracking can take 24–48 hours to show movement, because the carrier scans the parcel at its first facility rather than at ours. "Label created" means the parcel is packed and waiting for pickup. If nothing changes after three business days, email customerservices@salestoresusa.com and we will chase the carrier.

Report it within 48 hours of delivery with photographs of the damage, the shipping label and the outer packaging at customerservices@salestoresusa.com. Keep everything until the case is closed. Transit damage is never charged to you: no restocking fee, no processing fee, and we cover the return freight. You choose a replacement or a full refund. For freight deliveries, note any damage on the delivery receipt before the driver leaves.

Check around the property, with neighbours and with your building's front desk, and wait 24 hours in case it was scanned early. If it is still missing, contact us and the carrier so we can open a theft investigation. Be aware that once a parcel is marked delivered the carrier's liability ends, and the theft must then be claimed with them or with your building.

30 calendar days from the date the carrier confirms delivery — counted from delivery, not from the date of purchase. If delivery was never confirmed, the window runs 30 days from the date we shipped the order. Each package in a split shipment gets its own 30-day window.

Email customerservices@salestoresusa.com or use our contact form with your order number and the reason for the return. We reply with a Return Merchandise Authorization (RMA) number, the return address and packing instructions. Nothing may be sent back without an RMA — never ship to our corporate office, as the return address depends on which warehouse supplied the item.

It depends on the reason:

• Wrong, defective or transit-damaged item: completely free — no fees, and we pay the return freight.
• Change of mind, order of $500 or less: a 30% restocking fee plus a $25 processing fee, and you pay the return shipping.
• Change of mind, order over $500: a 50% restocking fee.
• Approved open-box returns: 50% to 99%, assessed case by case.

Outbound shipping is not refunded on change-of-mind returns. Full details are in the Returns & Refunds Policy.

Unused, undamaged and complete, with all accessories, manuals and hardware, in the original retail packaging with the original tags, and packed inside a shipping-grade outer box. Do not write on, tape or label the manufacturer's retail box. Items that have been installed, plumbed or powered on are not eligible.

Normally within four weeks of handing the parcel to the carrier: 5–10 business days in transit, 3–5 business days for our inspection, and 5–10 business days for your bank to post the credit. Refunds go to the original payment method only, and we email you the amount with any fees itemised.

We do not exchange one product for a different product. If you want something else, return the first item under the returns policy and place a new order. A replacement is offered only where the item arrived defective, incorrect or damaged in transit — it is not a way to avoid the restocking fee on a change-of-mind return.

Many products carry a manufacturer's warranty. Its duration, coverage and exclusions are set by the manufacturer and are documented in the box or on their website. Warranty claims are usually handled directly between you and the manufacturer or its authorised service network, and we will help you find the right contact. The 30-day return window is separate from any warranty period.

Where an extended warranty or protection plan is offered, it is a third-party product administered by the plan provider — not by us. Its terms, coverage and claims process are governed entirely by that provider's documentation, which is included with the plan. Ask us before purchase if you would like to see those terms first.

Email customerservices@salestoresusa.com for orders, returns and after-sales support; sales@salestoresusa.com before you buy; or info@salestoresusa.com for anything else. You can also call 305-652-0442, Mon–Fri, 9:00–17:00 ET, or use our contact form. We reply within 1 business day.

Yes. Use the "notify me when available" option on the product page, or email sales@salestoresusa.com with the product name or SKU and we will tell you the expected date or suggest an equivalent item.

Yes, we ship to many countries. Some products cannot be exported and are excluded at checkout, and a few destinations are not served. If your country is not offered at checkout, contact us and we will confirm whether we can arrange a shipment.

You do. Duties, import taxes, VAT and brokerage fees are not included in the price or the shipping charge. They are billed to you by the carrier or by your customs authority, they are non-refundable, and you are the importer of record. Please confirm the product is legal to import in your country before ordering.

To return orders shipped outside the United States contact us. If you are ordering from outside the United States and have any question about returns, contact us before you pay. The only exception is an item that arrives defective, incorrect or damaged in transit, reported within 48 hours with photographs — in those cases we will send a replacement or issue a refund or partial refund, without requiring the goods to be shipped back.